word 2016 something went wrong while downloading your template

To get the version of Microsoft 365 you're using, see What version of Office am I using? or Find details for other versions of Office. To find the version of SharePoint you're using, see Which version of SharePoint am I using?. If the app isn't on the list, click Choose another app.Ĭheck the Always use this app to open box.Ĭlose the app and try double clicking the file to see if it opens the correct app.

If the file hasn't been assigned, it will pop up a dialog to select one. Right-click the file in the desktop folder, and then click Open With.Ĭhoose the app you want to use. In your browser, click Save, and then Open folder to open the folder where the file is located. ) click the ellipse (.) again in the dialog, and then click Download.įorSharePoint Server 2010, click the down arrow on a file, click Send to, and then click Download a copy. In SharePoint Server 2016, select a file, click More on the command bar, and click Download, or right-click the document, and then click Download.įor SharePoint Server 2013, select a file, click the ellipse (. In SharePoint, select the file, and click Download on the command bar, or click the ellipses (. If you can't get it to work, try downloading the file and seeing if you can open it locally.ĭepending on the version of SharePoint, do one of the following: Some problems occur because of differences in versions of SharePoint server and Microsoft 365.

If the issue happens with Open with Explorer or View in File Explorer, see Open in Explorer or View with File Explorer. For more information, see Sync SharePoint files with your computer. When you save a document, it's automatically uploaded to the SharePoint or OneDrive for work or school. Syncing creates a local folder on your computer where you can open and edit files easily.

We recommend that you sync your document library with your computer to work with documents. If you run into issues opening Microsoft 365 files and documents from SharePoint document libraries, here are some suggestions to help you fix them.

Word 2016 something went wrong while downloading your template